28-Oct-2025
The chat will see you now
University of Texas at AustinOne promising form of telemedicine is underutilized in the U.S., compared with countries such as England and China, according to new research from Texas McCombs: initial question-and-answer evaluations. For a fee less than the cost of a full visit, a doctor can begin the diagnosis and referral process, based on a patient’s written or recorded responses.
Ultimately, the research finds, such screenings help more patients see doctors in person and promote better health outcomes. “It turns out that it does a better match,” says Ashish Agarwal, professor of information, risk, and operations management. “You go to the right doctor, and it helps you in the long run.”
- Journal
- Information Systems Research