New study by Reichman University and Ben-Gurion University of the Negev finds that team leaders’ listening style has a major impact on the quality of listening within high-tech teams
Peer-Reviewed Publication
Updates every hour. Last Updated: 11-Sep-2025 18:11 ET (11-Sep-2025 22:11 GMT/UTC)
Does the way the team manager listens affect the quality of listening of the entire team? A new study conducted by Dr. Osnat Bouskila-Yam of the Baruch Ivcher School of Psychology and the Arison School of Business at Reichman University, together with Prof. Nurit Zaidman of the Department of Business Administration at Ben-Gurion University of the Negev, reveals for the first time a direct and significant link: the manager's listening style determines the listening climate in team meetings. When the manager provides team members with “solo” speaking opportunities, avoids interruptions, and demonstrates emotional attentiveness, they foster open, deeper, and more effective dialogue. In contrast, partial listening, a lack of authenticity, or a tendency to interrupt damages the overall quality of listening of the entire team.
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